Find out which payment options we accept.

<p style=" text-decoration: none;"><span style="font-family: Arial,Helvetica,sans-serif;">To make your shopping experience smooth and enjoyable, we offer a variety of payment options tailored to your needs. We accept payments made with most <strong>Credit C</strong><strong>ards</strong>, <strong>Bank Transfers</strong>, <strong>C</strong><strong>ash</strong>, and <strong>B</strong><strong>itcoin</strong>. This article will walk you through each method so you can choose the one that suits you best.</span></p><h2 id="credit-cards"><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Credit Cards</strong></span></h2><h3 id="we-accept-all-major-credit-cards"><span style="font-family: Arial,Helvetica,sans-serif;">We Accept All Major Credit Cards</span></h3><p style=" text-decoration: none;"><span style="font-family: Arial,Helvetica,sans-serif;">Paying with your credit card is quick and convenient. We welcome all major credit cards, allowing you to complete your purchase effortlessly.</span></p><h3 id="your-privacy-and-security-matter"><span style="font-family: Arial,Helvetica,sans-serif;">Your Privacy and Security Matter</span></h3><p style=" text-decoration: none;"><span style="font-family: Arial,Helvetica,sans-serif;">Your trust is important to us. That&apos;s why your credit card information is processed securely through a trusted third-party provider. We never see or store your card details. Plus, your credit card or bank statement will display a discreet charge, keeping your purchase private.</span></p><h3 id="important-po-boxes-cannot-be-used-for-billing-address"><span style="font-family: Arial,Helvetica,sans-serif;">Important: PO Boxes Cannot Be Used for Billing Address</span></h3><p style=" text-decoration: none;"><span style="font-family: Arial,Helvetica,sans-serif;">For credit card payments, please ensure that you use a physical street address for your billing information. Unfortunately, PO Boxes cannot be accepted as a billing address due to our payment processing requirements.</span></p><h3 id="need-to-make-a-change"><span style="font-family: Arial,Helvetica,sans-serif;">Need to Make a Change?</span></h3><p style=" text-decoration: none;"><span style="font-family: Arial,Helvetica,sans-serif;">We start preparing your order right away! If you need to make any adjustments, please contact us as soon as possible using the support widget on ilgm.com/support, and we&apos;ll be happy to help.</span></p><h4 style=" text-decoration: none;" id="note-gift-cards-and-pre-paid-credit-cards-are-not-accepted-at-this-time"><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Note:</strong> <u>Gift cards</u> and <u>pre-paid credit cards</u> are <u>not</u> <u>accepted</u> at this time.</span></h4><h3 id="bank-transfers"><span style="font-size: 24px; font-family: Arial, Helvetica, sans-serif;">Bank Transfers</span></h3><h4 id="flexible-options-for-direct-payments"><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Flexible Options for Direct Payments</strong></span></h4><p style=" text-decoration: none;"><span style="font-family: Arial,Helvetica,sans-serif;">We offer several ways to make a payment directly to our U.S. bank account:</span></p><ul style=" text-decoration: none;"><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Zelle:</strong> Send an online bank transfer using our email address.</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>ACH or Wire Transfer:</strong> Transfer funds directly from your bank.</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Check or Money Order:</strong> Mail your payment or use your bank&apos;s bill pay service.</li></ul><h4 style=" text-decoration: none;" id="how-it-works"><span style="font-family: Arial,Helvetica,sans-serif;"><strong>How It Works</strong></span></h4><p style=" text-decoration: none;"><span style="font-family: Arial,Helvetica,sans-serif;">After placing your order and selecting your preferred bank transfer option, we&apos;ll send you detailed instructions via email to guide you through the process.</span></p><h3 id="cash"><span style="font-size: 24px; font-family: Arial, Helvetica, sans-serif;">Cash</span></h3><h4 style=" text-decoration: none;" id="simple-and-confidential"><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Simple and Confidential</strong></span></h4><p style=" text-decoration: none;"><span style="font-family: Arial,Helvetica,sans-serif;">Sending cash is a straightforward way to pay while keeping your transaction private.</span></p><h4 style=" text-decoration: none;" id="easy-steps-to-follow"><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Easy Steps to Follow</strong></span></h4><ul style=" text-decoration: none;"><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Place Your Order:</strong> Choose the items you want and proceed to checkout.</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Select Cash Payment:</strong> Choose the cash option during payment.</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Receive Instructions:</strong> We&apos;ll email you our mailing address and detailed instructions.</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Send Your Payment:</strong> Follow the instructions carefully to send your cash securely.</li></ul><h4 style=" text-decoration: none;" id="shipping-recommendations"><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Shipping Recommendations</strong></span></h4><p style=" text-decoration: none;"><span style="font-family: Arial,Helvetica,sans-serif;">While cash payments usually arrive without any issues, we recommend using tracked shipping for extra peace of mind. If you send cash without tracking and it doesn&apos;t arrive, we won&apos;t be able to take responsibility for the loss.</span></p><h3 id="bitcoin"><span style="font-size: 24px; font-family: Arial, Helvetica, sans-serif;">Bitcoin</span></h3><h4 style=" text-decoration: none;" id="fast-and-secure-digital-payment"><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Fast and Secure Digital Payment</strong></span></h4><p style=" text-decoration: none;"><span style="font-family: Arial,Helvetica,sans-serif;">Paying with Bitcoin is an efficient and private way to complete your purchase.</span></p><h4 style=" text-decoration: none;" id="getting-started"><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Getting Started</strong></span></h4><ol style=" text-decoration: none;"><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Buy Bitcoin:</strong> Purchase the amount you need from a trusted platform.</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Place Your Order:</strong> Add items to your cart and select Bitcoin at checkout.</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Follow Instructions:</strong> We&apos;ll provide all the details to finalize your payment promptly.</li></ol><h4 style=" text-decoration: none;" id="why-choose-bitcoin"><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Why Choose Bitcoin?</strong></span></h4><ul style=" text-decoration: none;"><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Speed:</strong> Bitcoin transactions are processed quickly, so we can start on your order right away.</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Privacy:</strong> It adds an extra layer of confidentiality to your purchase.</li></ul><h4 style=" text-decoration: none;" id="need-assistance"><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Need Assistance?</strong></span></h4><p style=" text-decoration: none;"><span style="font-family: Arial,Helvetica,sans-serif;">New to Bitcoin? No worries! Check out our <a href="https://ilgm.gorgias.com/app/settings/help-center/12887/articles">easy guide</a> on how to use Bitcoin for your order.</span></p><h4 style=" text-decoration: none;" id="note-we-currently-accept-only-bitcoin-and-do-not-support-other-cryptocurrencies"><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Note:</strong> We currently accept only Bitcoin and do not support other cryptocurrencies.</span></h4><h2 style=" text-decoration: none;" id="questions-or-need-help"><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Questions or Need Help?</strong></span></h2><p style=" text-decoration: none;"><span style="font-family: Arial,Helvetica,sans-serif;">We&apos;re here to make your shopping experience enjoyable and hassle-free. If you have any questions or need assistance with your payment, please don&apos;t hesitate to contact our Customer Success Team via the Support Center. We&apos;re always happy to help!</span></p><p style=" text-decoration: none;">ILGM: Where Paying is as Easy as Planting <span class="fr-emoticon fr-deletable" style="font-family: Arial, Helvetica, sans-serif;">&#x1F49A;</span><span style="font-family: Arial,Helvetica,sans-serif;">&#xA0;</span></p>

Supported Payment Methods

If you were given an ILGM discount code, it needs to be applied at checkout. On a mobile device, you can enter your discount code by opening your cart and scrolling down. Once entered, be sure to tap the + to activate it. For best results, we recomme

<p id="isPasted">If you were given an ILGM discount code, it needs to be applied at checkout</p><h2 id="isPasted">How to Apply Your Coupon Code on a Mobile Device</h2><p>On a mobile device, you can enter your discount code by opening your cart and scrolling down. Once entered, be sure to tap the <strong>+</strong> to activate it. For best results, we recommend copying and pasting the exact code into the discount box to prevent any errors.</p><h3 id="unlocking-savings-applying-your-ilgm-discount-code-on-desktop"><span style="font-size: 16px;">Unlocking Savings: Applying Your ILGM Discount Code on Desktop&#xA0;</span></h3><p>You&#x2019;ll find the discount code box on the right-hand side during checkout on a laptop or computer. Remember, <span style="margin: 0px; padding: 0px;">you must click on the<strong>&#xA0;+</strong> to open&#xA0;</span>the discount code box.</p><p>You&#x2019;ll also have another chance to apply your coupon code after entering your address during checkout.</p><p>If you run into any issues applying your discount code, our friendly Customer Success Team is always here to help. You can reach them through our Support Center.</p><p>Got a Code? Let&#x2019;s Turn Those Seeds of Doubt into Seeds that Sprout <strong>&#xA0;&#x1F49A;</strong></p>

How to Use a Coupon Code

Everything you need to know about canceling orders.

<p id="isPasted">If you want to cancel your order, please read below.</p><h2 id="canceling-unpaid-and-unshipped-orders"><span style="font-family: Arial,Helvetica,sans-serif;">Canceling unpaid and unshipped orders:</span></h2><p id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif;">Please contact our Customer Success Specialists via the Support Center, and we will cancel your order promptly. If the payment is in process, we can issue a refund once payment is processed. Refunds are typically processed using the original payment method when possible.<br></span></p><h3 id="for-paid-and-shipped-orders"><span style="font-family: Arial,Helvetica,sans-serif;">For paid and shipped orders:</span></h3><p><span style="font-family: Arial,Helvetica,sans-serif;">Unfortunately, we are unable to cancel your order if it has already shipped. In such cases, we will guide you through the process of returning the unopened order contents to our warehouse at your own cost. Once we receive your return, a refund will be issued. Please contact our Customer Success Team to initiate your return request.</span></p><h3 id="can-i-cancel-part-of-my-order-or-specific-items-within-an-order"><span style="font-family: Arial, Helvetica, sans-serif;">Can I cancel part of my order or specific items within an order?</span></h3><p id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif;">If your order has not yet been shipped, we can modify it upon your request. Please get in touch as soon as possible after payment has been made.</span></p><h3 id="why-was-my-order-canceled-without-my-request"><span style="font-family: Arial, Helvetica, sans-serif;">Why was my order canceled without my request?</span></h3><p><span style="font-family: Arial, Helvetica, sans-serif;">Orders may be canceled for various reasons, such as item unavailability, payment issues, or suspected fraudulent activity. If you did not request the cancellation, please <a href="https://ilgm.com/support?hcUrl=%2Fen-US%2Fcontact">contact our customer support</a> for clarification.</span></p><p><span style="font-family: Arial, Helvetica, sans-serif;"><strong>Changed Your Mind? Let&apos;s Hit Pause on Your Order </strong><span class="fr-emoticon fr-deletable">&#x1F49A;</span>&#xA0;</span></p>

I Want to Cancel My Order

We’re excited to offer Bitcoin as a payment option for your seed purchases! Using Bitcoin is secure, and private. This guide will walk you through the steps to place an order using Bitcoin from start to finish. To begin, you’ll need a Bitcoin wallet

<p id="isPasted"><span style="font-family: Arial,Helvetica,sans-serif;">We&#x2019;re excited to offer Bitcoin as a payment option for your seed purchases! Using Bitcoin is secure, and private. This guide will walk you through the steps to place an order using Bitcoin from start to finish.</span></p><h2 id="why-pay-with-bitcoin"><span style="font-family: Arial,Helvetica,sans-serif;">Why Pay With Bitcoin?</span></h2><ul><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Privacy</strong>: Bitcoin transactions are secure and anonymous.</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Speed</strong>: Enjoy faster processing times compared to traditional payment methods.</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Global Access</strong>: Bitcoin allows you to make purchases from anywhere in the world without dealing with currency exchange hassles.</li></ul><h2 id="step-by-step-guide-to-paying-with-bitcoin"><span style="font-family: Arial,Helvetica,sans-serif;">Step-by-Step Guide to Paying with Bitcoin</span></h2><h3 id="step-1-set-up-a-bitcoin-wallet"><span style="font-family: Arial,Helvetica,sans-serif;">Step 1: Set Up a Bitcoin Wallet</span></h3><p><span style="font-family: Arial,Helvetica,sans-serif;">To begin, you&#x2019;ll need a Bitcoin wallet to store and manage your Bitcoin. There are various types of wallets available:</span></p><ul><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Mobile Wallets</strong>: Easy to use and accessible on your phone.</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Desktop Wallets</strong>: Suitable for those who prefer managing transactions from a computer.</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Hardware Wallets</strong>: A secure option for long-term storage.</li></ul><p><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Tip</strong>: Choose a wallet with a good reputation, high security, and user-friendly features.</span></p><h3 id="step-2-purchase-bitcoin"><span style="font-family: Arial,Helvetica,sans-serif;">Step 2: Purchase Bitcoin</span></h3><p><span style="font-family: Arial,Helvetica,sans-serif;">Once your wallet is set up, you&#x2019;ll need to buy Bitcoin. Here are a few ways to do that:</span></p><ul><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Cryptocurrency Exchanges</strong>: Sign up on a trusted exchange, verify your identity if needed, and buy Bitcoin using your preferred payment method (credit card, bank transfer, etc.).</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Peer-to-Peer Platforms</strong>: Buy directly from other Bitcoin holders.</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Bitcoin ATMs</strong>: Use cash or a debit card to purchase Bitcoin at a kiosk.</li></ul><p><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Note</strong>: It&#x2019;s a good idea to buy a bit more Bitcoin than your order total to account for transaction fees.</span></p><h3 id="step-3-place-your-seed-order"><span style="font-family: Arial,Helvetica,sans-serif;">Step 3: Place Your Seed Order</span></h3><p><span style="font-family: Arial,Helvetica,sans-serif;">Now, it&#x2019;s time to shop for your favorite seeds!</span></p><ol><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Browse and Select</strong>: Add your desired seeds to your shopping cart.</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Proceed to Checkout</strong>: Click the cart icon and head to checkout.</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Enter Shipping Details</strong>: Fill in the required shipping information.</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Select Payment Method</strong>: Choose <strong>Bitcoin</strong> as your payment option.</li></ol><p><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Need Help?</strong> If you need a refresher on how to place an order, please&#xA0;</span><span style="font-family: Arial,Helvetica,sans-serif;"><a href="https://ilgm.com/support?hcUrl=%2Fen-US%2Fordering-made-simple-a-step-by-step-guide-940127">check out our guide on how to order</a></span><span style="font-family: Arial,Helvetica,sans-serif;">.</span></p><h3 id="step-4-complete-your-bitcoin-payment"><span style="font-family: Arial,Helvetica,sans-serif;">Step 4: Complete Your Bitcoin Payment</span></h3><p><span style="font-family: Arial,Helvetica,sans-serif;">After selecting Bitcoin as your payment method, you&#x2019;ll be directed to a payment page:</span></p><ol><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Copy Payment Details</strong>: You&#x2019;ll see our Bitcoin wallet address and the exact payment amount. A countdown timer will indicate how long the price quote is valid (Bitcoin prices fluctuate quickly).</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Open Your Bitcoin Wallet</strong>: Access your wallet on your device.</li><li style="font-family: Arial, Helvetica, sans-serif;"><strong>Initiate a Send Transaction</strong>:<ul style="font-family: initial;"><li style="font-family: Arial, Helvetica, sans-serif;">Paste the wallet address in the recipient field.</li><li style="font-family: Arial, Helvetica, sans-serif;">Enter the exact amount shown on the payment page.</li><li style="font-family: Arial, Helvetica, sans-serif;">Confirm the transaction quickly to avoid price changes.</li></ul></li></ol><p><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Important</strong>: Be sure to complete the transaction before the countdown timer expires to ensure the correct amount is received.</span></p><h3 id="step-5-order-confirmation"><span style="font-family: Arial,Helvetica,sans-serif;">Step 5: Order Confirmation</span></h3><p><span style="font-family: Arial,Helvetica,sans-serif;">Once your payment is confirmed on the Bitcoin network, we&#x2019;ll begin processing your order. You&#x2019;ll receive a confirmation email with your order details. Keep an eye on your inbox!</span></p><h3 id="next-steps">Next Steps</h3><p>Congratulations on completing your Bitcoin payment! Your seeds will be on their way soon. If you&#x2019;re new to growing or need tips, explore our other resources to make the most of your purchase.</p><h3 id="were-here-to-help">We&#x2019;re Here to Help!</h3><p><span style="font-family: Arial,Helvetica,sans-serif;">If you have any questions or run into any issues, our friendly Customer Success Team is always ready to assist. Just reach out and we&#x2019;ll be happy to help!</span></p><p><strong>Bitcoin and Buds&#x2014;Grow Your Way, the Crypto-Friendly Way </strong><span style="font-family: Arial,Helvetica,sans-serif;">&#x1F49A; &#xA0;</span></p><p style="margin: 0px 0px 1.3em; padding: 0px; border: 0px; font-size: 16px; color: rgb(60, 60, 60); line-height: 2em; font-family: Montserrat, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p><p style="margin: 0px 0px 1.3em; padding: 0px; border: 0px; font-size: 16px; color: rgb(60, 60, 60); line-height: 2em; font-family: Montserrat, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p>

Paying With Bitcoin Made Easy

Direct debit payments made via ACH usually take about 4 business days to process. ACH payments go through the Automated Clearing House Network and can take roughly 4 business days for the funds to reach us. This means it may show as being cleared by

<p><span style="font-family: Arial,Helvetica,sans-serif;">Direct debit payments made via ACH usually take about 4 business days to process.&#xA0;<br>ACH payments go through the Automated Clearing House Network and can take roughly 4 business days for the funds to reach us. This means it may show as being cleared by your bank, but it is still being processed by our bank.<br><br>Once we have received the funds, your order status will change to paid and you will receive an email confirmation. If you experience any delays or have concerns, please contact us for assistance.</span></p><p><span style="font-family: Arial,Helvetica,sans-serif;"><strong>Good Things Take Time-Direct Debits Sprout in Four Days</strong>&#xA0;<span class="fr-emoticon fr-deletable">&#x1F49A;</span>&#xA0;</span></p>

How Long Does it Take For a Direct Debit Payment to Process

Having trouble with your payment? Don’t worry—we’re here to help! Most payment issues can be quickly resolved if we have all the necessary information. Include Your Order NumberAlways include your order number with your payment so we can match it to

<p id="isPasted">Having trouble with your payment? Don&#x2019;t worry&#x2014;we&#x2019;re here to help! Most payment issues can be quickly resolved if we have all the necessary information.</p><h2 id="common-payment-issues-and-solutions">Common Payment Issues and Solutions</h2><ul><li><p><strong>Include Your Order Number</strong><br>Always include your order number with your payment so we can match it to your order without any delays.</p></li><li><p><strong>Credit Card Payment Issues</strong></p><ul><li>Ensure your card details are entered correctly and that your card has sufficient funds.</li><li>If you&#x2019;re shipping to a PO box, credit card payments won&#x2019;t be available. Your shipping address must match the billing address linked to your credit card.</li></ul></li><li><p><strong>Unprocessed Payments</strong><br>If your payment hasn&#x2019;t been processed, it may be due to missing information. To help our finance team resolve the issue, provide a screenshot of your transaction when contacting us.</p></li></ul><h3 id="need-help"><strong>Need Help?</strong></h3><p>If you&apos;re still having trouble, contact our Customer Success Team. We&#x2019;ll work with you to get things sorted quickly!</p><p><strong>Payment Hiccup? We&apos;ll Help Sort it Out </strong>&#x1F49A; &#xA0;</p>

Payment Issue? Let's Resolve It Together

If you’ve made a payment but haven’t received your confirmation email yet, don’t worry! There’s often a simple explanation. Here's a quick guide to help you troubleshoot the issue:. Sometimes our emails can get flagged as spam by your email provider.

<p id="isPasted">If you&#x2019;ve made a payment but haven&#x2019;t received your confirmation email yet, don&#x2019;t worry! There&#x2019;s often a simple explanation.&#xA0;</p><h2 id="missing-a-payment-confirmation-email-heres-what-to-do">Missing a Payment Confirmation Email? Here&#x2019;s What to Do</h2><p>Here&apos;s a quick guide to help you troubleshoot the issue:</p><h3 id="1-check-your-spam-folder">1. <strong>Check Your Spam Folder</strong></h3><p>Sometimes our emails can get flagged as spam by your email provider. Make sure ILGM is not marked as spam, and check your spam or junk folder in case the email ends up there.</p><h3 id="2-consider-the-payment-method-you-used">2. <strong>Consider the Payment Method You Used</strong></h3><p>Certain payment methods may take longer to process:</p><ul><li><strong>ACH Transfer or Bill Pay</strong>: These methods can take extra time to clear, so if you used one of them, please allow for some additional processing time.</li><li><strong>Bitcoin or Credit/Debit Card</strong>: These methods typically process faster.</li></ul><p>If your payment method takes longer to process, rest assured we&#x2019;ll send your confirmation email as soon as your payment is verified.</p><h3 id="3-check-if-you-included-your-order-number">3. <strong>Check if You Included Your Order Number</strong></h3><p>Including your order number with your payment helps us process your order faster.</p><ul><li><strong>Did you forget to include your order number?</strong> No worries! We can usually match your payment without it, but it may take a little longer.</li></ul><h3 id="still-need-help">Still Need Help?</h3><p>If you&#x2019;ve waited a reasonable amount of time and still haven&#x2019;t received your confirmation, our Customer Success Team is here for you! Just reach out and we&#x2019;ll be happy to assist.</p><p>Thank you for your patience&#x2014;we&#x2019;re working hard to get your order processed as quickly as possible!</p><p><strong>No Confirmation? Let&apos;s Get to the Root of It</strong>&#x1F49A; &#xA0;</p>

No Payment Confirmation? Let's Fix That

Chat with one of our agents. Our support team is based in Amsterdam so unfortunately we aren't available during American office hours.

We will get back to you asap!

Send us an email and we'll get back to you within 12 to 24 hours.

If you want a faster answer, most questions can be found in our Help Center. You can also use our Chat integration to guarantee the fastest solution.

We do not offer phone support. Sending us an email or chat message is the only option to get in touch with us.

The New ILGM Help Center

Learn about our payment options, secure handling, and discount coupons

Paying

Can I Legally Buy and Grow Cannabis Seeds?

Which Payment Methods Do You Accept?

When Will My Seeds Arrive?

Do We Ship to Your Country