No Payment Confirmation? Let's Fix ThatUpdated 3 months ago

If you’ve made a payment but haven’t received your confirmation email yet, don’t worry! There’s often a simple explanation. 

Missing a Payment Confirmation Email? Here’s What to Do

Here's a quick guide to help you troubleshoot the issue:

1. Check Your Spam Folder

Sometimes our emails can get flagged as spam by your email provider. Make sure ILGM is not marked as spam, and check your spam or junk folder in case the email ends up there.

2. Consider the Payment Method You Used

Certain payment methods may take longer to process:

• ACH Transfer or Bill Pay: These methods can take extra time to clear, so if you used one of them, please allow for some additional processing time.
• Bitcoin or Credit/Debit Card: These methods typically process faster.

If your payment method takes longer to process, rest assured we’ll send your confirmation email as soon as your payment is verified.

3. Check if You Included Your Order Number

Including your order number with your payment helps us process your order faster.

• Did you forget to include your order number? No worries! We can usually match your payment without it, but it may take a little longer.

Still Need Help?

If you’ve waited a reasonable amount of time and still haven’t received your confirmation, our Customer Success Team is here for you! Just reach out and we’ll be happy to assist.

Thank you for your patience—we’re working hard to get your order processed as quickly as possible!

No Confirmation? Let's Get to the Root of It💚