Chat with one of our agents. Our support team is based in Amsterdam so unfortunately we aren't available during American office hours.

We will get back to you asap!

Send us an email and we'll get back to you within 12 to 24 hours.

If you want a faster answer, most questions can be found in our Help Center. You can also use our Chat integration to guarantee the fastest solution.

We do not offer phone support. Sending us an email or chat message is the only option to get in touch with us.

The New ILGM Help Center

Send I Love Growing Marijuana an email and get help with ordering, paying, and shipping, paying. Or simply find the answer to your question in our self-service Help Center.

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Can I Legally Buy and Grow Cannabis Seeds?

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Seeds Not Germinating? We'll Replace Them—Here's How

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Our Return and Refund Policy Explained

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Using the AI Cannabis Grow Assistant

Germination Guarantee Policy

Learn about our payment options, secure handling, and discount coupons

Find out about our guaranteed arrival, discreet packaging, tracking, and more

Learn about our VIP program and how to solve account issues

Learn how to sprout your seeds and when you qualify for our germination warranty

We love giving our growers great deals — whether it’s free seeds or discount codes — but right now, there’s a technical limitation: our system can only apply one promotion per order. We’re working on improving this, but in the meantime, here’s how it

We love giving our growers great deals &#x2014; whether it&#x2019;s free seeds or discount codes &#x2014; but right now, there&#x2019;s a technical limitation: our system can only apply one promotion per order. We&#x2019;re working on improving this, but in the meantime, here&#x2019;s how it works:<ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0" id="isPasted"><li>You can only use one promotion per order.</li><li>A discount code counts as a promotion too.</li><li>If you use a discount code, the free seeds won&#x2019;t be added.</li><li>Want the&#xA0;free seeds? Just remove the discount code, and they&#x2019;ll be added to your order automatically.</li></ul>We know this isn&#x2019;t ideal, and we&#x2019;re sorry for any inconvenience it causes. Thanks for your understanding while we work on making this smoother for you!

Your Personal Cannabis Cultivation Sidekick. We’re excited to introduce the AI Cannabis Grow Assistant — our in-house developed, AI-powered tool designed to help you get the most out of your grow. Trained on ILGM’s trusted Grow Guides, the AI Grow As

Your Personal Cannabis Cultivation SidekickWe&#x2019;re excited to introduce <a href="https://ilgm.com/ai-cannabis-grow-assistant">the AI Cannabis Grow Assistant</a> &#x2014; our in-house developed, AI-powered tool designed to help you get the most out of your grow.Trained on ILGM&#x2019;s trusted Grow Guides, the AI Grow Assistant can answer your cannabis growing questions 24/7. Whether you&#x2019;re just starting your first grow or looking to troubleshoot an advanced issue, it&#x2019;s here to provide guidance, tips, and answers, instantly.<hr><h2 data-start="709" data-end="745" id="what-the-ai-grow-assistant-can-do">What the AI Grow Assistant Can Do</h2><ul data-start="746" data-end="1090"><li>Answer grow questions: From germination to harvest, ask anything related to your plants.</li><li>Offer stage-specific guidance: Get advice tailored to your current grow phase.</li><li>Troubleshoot issues: Identify and resolve common plant problems quickly.</li><li>Provide learning resources: Get direct recommendations from ILGM&#x2019;s Grow Guides.</li></ul><hr><h2 data-start="1097" data-end="1116" id="how-to-access-it">How to Access It</h2>You can use the AI Grow Assistant directly from our website:<ol data-start="1178" data-end="1310"><li>Go to the <a data-start="1191" data-end="1218" href="https://ilgm.com/ai-cannabis-grow-assistant">AI Grow Assistant page</a>.</li><li>Type your question or describe your situation.</li><li>Receive instant, AI-powered guidance.</li></ol><hr><h2 data-start="1317" data-end="1337" id="why-trust-our-ai">Why Trust Our AI?</h2><ul data-start="1338" data-end="1602"><li>Expert Training Data: Powered by ILGM&#x2019;s own cultivation expertise and resources.</li><li>Cannabis-Specific: Focused exclusively on cannabis growing &#x2014; no generic answers.</li><li>Privacy First: Your questions stay private and are used only to improve the service.</li></ul><hr>Tip: The more detail you give in your question, the better the AI can help. For example, instead of &#x201C;Why are my leaves yellow?&#x201D; try &#x201C;My 3-week-old feminized White Widow plant has yellowing leaves starting at the bottom. What should I do?&#x201D;

We replace seeds that don't germinate. For free! Our germination guarantee explained.

At ILGM, we are committed to providing you with the highest-quality cannabis seeds. We understand that sometimes, despite following proper procedures, not all seeds will germinate. To ensure your satisfaction, we offer a comprehensive Germination Guarantee.<h2 dir="ltr" id="verification-process">Verification process</h2><ol><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Proof of purchase: To initiate a seed replacement request, customers must provide proof of purchase, such as a valid order number or receipt.</li><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Evidence of failure: If more than 30% of the seeds ordered fail to germinate, or if a customer is requesting replacements for the second time or more, evidence indicating the failure of seeds to germinate must be provided, such as pictures of videos with the non-germinated seeds and the procedure/ method used during the germination process; together with the clearly visible packing slip and order confirmation email as provided at delivery.</li></ol><h2 dir="ltr" id="replacement-procedure">Replacement procedure</h2><ol><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Submission:&#xA0;Customers can submit their replacement requests through our dedicated contact form.</li><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Review:&#xA0;Our customer support team will review the provided documentation to assess eligibility.</li><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Processing:&#xA0;Approved replacement requests will be processed promptly, and replacement seeds will be shipped to the customer&#x2019;s provided address at no additional cost. Replacements will be the same strain as originally ordered, unless not possible, in which case the customer and ILGM will find a fitting solution together.</li><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Replacement quantity: We will send the exact number of seeds that did not germinate plus 1 extra seed for the inconvenience.</li></ol><h2 dir="ltr" id="customer-responsibilities">Customer responsibilities</h2><ol><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Follow instructions: Customers are responsible for following the instructions provided by email with your order including proper soil preparation, watering, and environmental conditions conducive to germination.</li><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Communication: Any discrepancies or concerns regarding the replacement process should be communicated to our customer support team promptly for resolution.</li></ol><h2 dir="ltr" id="scenarios-and-policy-guidelines">Scenarios and policy guidelines</h2>Below are specific scenarios in which a customer may or may not be eligible for a germination guarantee.<ol><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">First-time purchasing the seeds: Eligible for one-time replacement only.</li><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Use of germination methods not recommended by ILGM: Not eligible.</li><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Seeds stored for over a year: Not eligible as we cannot guarantee germination after 12 months.</li><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Seeds exposed to extreme conditions: Not eligible if seeds were stored in an extremely warm, hot, cold or humid environment.</li></ol><h2 dir="ltr" id="terms-and-conditions">Terms and conditions</h2><ol><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">One claim per order: If you don&apos;t germinate all the seeds at the same time, the guarantee will apply only to the seeds claimed, not to others germinated in the future or past.</li><li dir="ltr" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Germination and storage guidelines: The germination guarantee will only apply if our germination and storage guidelines have been met and if you can, to a reasonable degree, show they have been met.&#xA0;</li></ol>We aim to make our germination guarantee policy as clear and fair as possible while maintaining the quality and reliability that ILGM is known for.&#xA0;If you have any questions or need assistance, please <a href="https://ilgm.com/support?hcUrl=%2Fen-US%2Fcontact">contact our support team</a> via our contact form.Sprout Without Doubt &#x2013; Trust Our Germination Policy!&#xA0;&#xA0;&#x1F49A;&#xA0;

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