We ship all our orders with free tracked delivery via USPS to ensure you can follow your order every step of the way. If your order does not arrive within two weeks, we will reship it for free. If your order hasn’t arrived within the expected timefra

We ship all our orders with free tracked delivery via USPS to ensure you can follow your order every step of the way. If your order does not arrive within two weeks, we will reship it for free.<h2 id="ilgm-delivery-guarantee">ILGM Delivery Guarantee</h2><h3 id="what-to-do-if-your-order-does-not-arrive">What to Do If Your Order Does Not Arrive</h3>If your order hasn&#x2019;t arrived within the expected timeframe, follow these steps:<ol><li>Confirm Payment Ensure your order was successfully paid for. We can only ship fully paid orders.</li><li>Check the Tracking Status Use the tracking number provided to monitor the shipment&#x2019;s progress.</li><li>If Tracking Says Delivered<ul><li>First, contact USPS to inquire about the delivery.</li><li>Wait for 3 days as USPS can mark it as delivered, then actually deliver it during the next 3 days.</li><li>Afterwards, reach out to us for assistance.</li></ul></li><li>Delayed Shipments<ul><li>Most packages arrive within 2 weeks, but delays can happen.</li><li>If your order hasn&#x2019;t arrived after 25 business days, contact us for help.</li></ul></li><li>Incorrect Addresses<ul><li>We print your shipping address exactly as you enter it.</li><li>If an error in the address causes a lost shipment, we will reship your order once.</li><li>For repeated address issues, we may need to charge for reshipping if the error wasn&#x2019;t on our end.</li></ul></li><li>Using a Forwarding Service<ul><li>If you used a forwarding service, we will only replace the order if it didn&#x2019;t arrive at the forwarding service.</li><li>We are not responsible for delivery once the package leaves the USA.</li></ul></li><li>Reshipment Policy<ul><li>If we need to reship your order, we will send the exact same seeds you originally ordered.</li></ul></li></ol><hr>If you have any issues with an order not being delivered, our friendly Customer Success Team is here to help! We&#x2019;re happy to assist you in any way we can! Just reach out via our Support Center.Seeds to Your Door: Delivery Guaranteed &#x1F49A;&#xA0;

From Us to You: Understanding Our Delivery Guarantee

We want you to have the best experience with ILGM! If for any reason you need to return your order or request a refund, we’re here to help. Below you’ll find everything you need to know about our return and refund process. If you ordered seeds and ch

We want you to have the best experience with ILGM! If for any reason you need to return your order or request a refund, we&#x2019;re here to help. Below you&#x2019;ll find everything you need to know about our return and refund process.<h2 id="ilgms-return-and-refund-policy">ILGM&apos;s Return and Refund Policy</h2><h3 id="do-you-want-to-return-an-order">Do You Want to Return an Order?</h3>If you ordered seeds and changed your mind, you can return your order unopened within 14 days of receiving it. Please keep the seeds in their original sealed packaging and do not open the bags. Returns cannot be accepted after the 14-day window.<h3 id="how-to-return-an-unwanted-order">How to Return an Unwanted Order</h3>To start a return, contact our Customer Success Team through the Support Center. We will provide you with our return address and instructions.Here&#x2019;s what to keep in mind when returning your order:<ul><li>Return shipping is at your own cost.</li><li>We recommend using a tracked shipping method to ensure your return reaches us</li><li>Alternatively, you may refuse the delivery upon receipt, and USPS will return the package to us for free.</li><li>You are responsible for the return until it is delivered to us.</li></ul>Once we receive the returned order, you can choose one of the following options:<ol><li>A refund</li><li>A reship (new seeds sent out)</li><li>A discount code for the value of your order</li></ol><h3 id="how-to-return-non-germinating-seeds">How to Return Non-Germinating Seeds</h3>If your seeds did not germinate, we may ask you to return them for a quality check. Contact your Customer Success Specialist, who will provide the return address. Once the seeds have been inspected, we can offer one of the following:<ol><li>Replacement seeds</li><li>A discount code</li><li>A refund</li></ol>Please note that we only offer one reship or discount code per order.<h3 id="refund-policy">Refund Policy</h3>If you wish to cancel an order and get a refund, please contact our Customer Success Team. They will assist in canceling the order and processing your refund.If you experienced issues with germination or growing and prefer a refund instead of replacement seeds, please get in touch so we can help you.Thank you for choosing ILGM. If you have any questions, don&#x2019;t hesitate to reach out to our Customer Success Team via our Support Center.Seed Peace of Mind &#x2013; Simple Returns &amp; Refunds Guaranteed! &#xA0;&#x1F49A;

Our Return and Refund Policy Explained

Chat with one of our agents. Our support team is based in Amsterdam so unfortunately we aren't available during American office hours.

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The New ILGM Help Center

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