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The New ILGM Help Center
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Seeds Not Germinating? We'll Replace Them—Here's HowUpdated 3 months ago

If you’ve followed all the steps, but your cannabis seeds aren’t sprouting—don’t worry! At ILGM, we’re proud to stand behind our products by offering replacements for seeds that don’t germinate. Most of our seeds should germinate without any issues, but if you do experience a problem, we’re here to help.

In this article, we’ll guide you through the process of requesting replacement seeds.

How to Request Replacement Seeds for Failed Germination

Before you reach out to our support team, it’s helpful to gather some key information to ensure a quick and smooth process. Here's what you need:

  1. Details on how many seeds didn’t germinate
    Be specific about the number of seeds and their strain.

  2. The germination method you used
    Let us know which technique you tried. If you’re unsure, check out our recommended germination method for the best results. 🌱

  3. How long you gave the seeds to germinate
    Share how many days you waited before concluding that the seeds won’t sprout.

  4. A picture of your seed-starting setup (if possible)
    Including a photo can help us better understand the issue and offer tailored advice.

How to Contact Our Support Team

Once you’ve collected the necessary details, you can contact us through:

  • The Contact Form: Visit our Support Page and fill out the form with your information.
  • Chat Function: Use the support widget in the corner of this page to submit a ticket.

What Happens Next?

Our friendly Customer Success Team will review your request and get back to you as soon as possible. Depending on the situation, here’s what you can expect:

  • Potential Replacement Seeds: Replacements are typically the same strain as the ones that didn’t sprout.
  • One Reship or Discount Code per Order: We offer either a single reshipment or a discount code for future orders.

Important: Don’t throw out any seeds that didn’t germinate. In some cases, we may ask you to return them.

Need Help Germinating Your Seeds?

To improve your chances of success, we recommend following our tried-and-tested germination method. Using this method can help maximize germination rates and prevent future issues.

If you have any questions, our friendly Customer Success Team is ready to help. 

Seeds Didn't Sprout? We've Got Replacements Ready to Grow 💚  

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