Chat with one of our agents. Our support team is based in Amsterdam so unfortunately we aren't available during American office hours.

We will get back to you asap!

Send us an email and we'll get back to you within 12 to 24 hours.

If you want a faster answer, most questions can be found in our Help Center. You can also use our Chat integration to guarantee the fastest solution.

We do not offer phone support. Sending us an email or chat message is the only option to get in touch with us.

The New ILGM Help Center

Your order will be packed in a sturdy, padded envelope &#x2013; discreet and incognito.The outside has no mention of cannabis or ILGM.&#xA0;<h2 id="discreet-packaging">Discreet Packaging</h2>The seeds come in safe, secure packaging so they stay safe while in transit. &#xA0;Packed to Perfection: From ILGM to Your Home&#x1F49A;&#xA0;

How do we pack our orders to ensure safe and successful delivery?

How We Pack Your Order

Shipping

Can I Legally Buy and Grow Cannabis Seeds?

Which Payment Methods Do You Accept?

When Will My Seeds Arrive?

Do We Ship to Your Country

Need Assistance? Here's How to Contact Us

Get to Know ILGM

Simple Steps to Place Your Order

How to Track Your Order Easily

Keeping Your Payment Information Secure

Our Promises to You

How Do I Return a Product?

FAQs

Missing Items? We've Got You Covered

Save More: How to Use Discount Codes

Ordering Made Simple: A Step-by-Step Guide

Need to Change or Cancel Your Order? Let's Assist

Ordering

Supported Payment Methods

How to Use a Coupon Code

I Want to Cancel My Order

Paying With Bitcoin Made Easy

How Long Does it Take For a Direct Debit Payment to Process

Payment Issue? Let's Resolve It Together

No Payment Confirmation? Let's Fix That

Paying

Our Shipping Guarantee

Shipping Times

Tracking Your Order

Shipping to the United States

What Seeds Did I Receive?

Using Mail Forwarding Services

Do We Ship to Australia and New Zealand?

I Can’t Log in to My Account

What's The VIP Program?

How to Use VIP points

VIP Discount Code Not Working

Account & VIP Points

Our Recommended Germination Method

Seeds Not Germinating? We'll Replace Them—Here's How

Seed Storage Made Simple: Keep Your Cannabis Seeds Fresh and Ready for Future Growth

Are Autoflowering Seeds Also Feminized?

What Is The Recommended Soil for Planting Cannabis Seeds?

Do Feminized Seeds Guarantee Female Plants?

Male, Female, or Hermie? Your Complete Guide to Identifying Plants

Feeding Schedule Made Simple: Nourish Your Plants for Success

Why Do Plants Become Hermaphrodites? Let's Explore Together

Plant Care

Germination Guarantee Policy

From Us to You: Understanding Our Delivery Guarantee

Our Return and Refund Policy Explained

Guarantees & Policies

Wholesale

Affiliate Program

Nutrient Feeding Schedules and Directions

Discreet Packaging

How We Pack Your OrderUpdated 3 months ago

Discreet Packaging